Privacy Policy

Keeping your information private is something that Temby Australia takes seriously. We want you to visit our site with confidence and without any unanswered questions. Our privacy policy is here so that you know exactly how we gather information and what we do (and will not do) with that information.

On the Temby Australia website, we’ve got a few links to other sites; that’s just part of operating on the web. As such, Temby Australia isn’t responsible for the privacy practices or the content of these other web sites. We would expect that you’ll have no issues with them, but we want you to be aware of this possibility.

Temby Australia complies with the Commonwealth of Australia Privacy Act 1998 and does not disclose personal information other than to facilitate the purchase and supply of products or services from Temby Australia or where required to by law. Information held is stored securely.


Server Logging & Website Cookies

Each customer’s computer uses an IP (Internet Protocol) address when they are online, which is logged by our server. We use your IP address to identify your web site use, assist in the ordering process, help diagnose any problems with your order and our server in general, and to gather broad demographic information such as visitor numbers.

Our website also uses cookies. Cookies are small text files a website stores on your computer and which are used to recognise repeat customers and enhance their experience when they return to the website, storing information about you and your preferences. Only the information that you provide, or the choices you make whilst visiting the website can be stored in a cookie. For example, a cookie cannot determine your e-mail address unless you choose to enter it into the appropriate field.

Allowing a website to create a cookie does not give the Temby Australia website or any other website access to the rest of your computer, and only the website that created the cookie can read it. Cookies allow you to take advantage of the best features offered by websites. If you prefer, you can set your web browser to notify you when a site is using a cookie and/or to refuse it.

How We Collect Customer Information

Temby Australia also gathers information about customers through:

  • Shopping cart
  • My Account contact profile
  • Promotional contests (an opt-in choice)
  • Newsletter registration form (an opt-in choice, opt-out is available on every newsletter email)
  • Contact Us form
  • Website Live Messenger Chat

How We Use This Information

The information we obtain from you is used for these purposes:

  • To process payments for product purchases and send you items you have ordered
  • To contact you if necessary (regarding your purchase or contact details provided)
  • To generate purchasing statistics from online surveys and competitions (an opt-in choice)
  • To contact you if you win a competition (an opt-in choice)
  • To send you information about our company/products and promotional material
  • To answer any general queries you submit via our contact us email form